Covid 19

Opening Up Largo Cottages Post Lockdown, Important Information.

Largo Cottages is delighted to have now re-opened in line with Scottish Government guidance. Largo Cottages recognises that as we emerge from lockdown our guests, employees and contractors will have concerns about staying and working in our properties in a world where Covid 19 still exists. We have therefore implemented a number of changes to our procedures and terms and conditions to ensure we continue to provide accommodation to the highest and safest possible standard and give you confidence to book with us. After implementing these new procedures we have now been accredited as Good to Go by Visit Scotland.

 

Some changes we are making at Largo Cottages to reduce our coronavirus risk.

The Scottish Government has  issued guidance to self catering operators regarding changes they need to make to their operations in order to re open safely. We have signed up to follow this guidance and will be adhering to it strictly, we have even enhanced the requirements in a few places. This guidance has changed a few things at Largo Cottages so even if you have visited us before we advise you read this to familiarise yourself and your party with these changes.

• One of the key changes we have instigated is a major overhaul of our changeover procedures, this has involved introducing a deep clean and disinfecting regime between each guest. We will be spending more time wiping down all hard surfaces and touch points with virucidal disinfectants and fogging or misting soft furnishings etc with the same disinfectant between each guest.
• The enhanced changeover procedures will obviously take us longer and we have therefore amended our arrival and departure times to facilitate this. We are now asking that you arrive after 17.00 and depart by 09.30.
• In order to reduce contact we will sadly no longer be able to personally come and meet you when you arrive. Check in will now be self check in and keys will be obtained from a key safe at your cottage. Please make sure you have the code to the key safe which will be sent to you with your pre arrival instructions. You will also find your key code in your online account (see below).
• In order to meet the enhanced disinfecting protocols for beds we will now only make up enough beds and provide enough towels for the number of people in your party as noted on our booking system. Our default position will be to make up the bed in the master bedroom with the single beds made up to match the appropriate number. If this is not what you require or you have any queries please get in touch.
• Again to assist with our new changeover procedures we have removed a number of items from the cottages including all books, leaflets, DVD's, games, decorative items including decorative soft furnishings and some less used kitchen utensils.
• We have also removed our local information and house instruction manuals. These can now be found in your guest account online. We strongly advise that you register your guest account before you arrive in order to be able to access items such as instructions for the central heating, kitchen appliances and hoists as well as the WIFI code and a reminder of your key code. To login into or register your account please visit the guest login area and follow the instructions. We will send instructions as to how to do this in your pre arrival e mail approximately 10 days prior to your arrival. You will need the email address you gave us when you booked and your booking reference number.

 

 

 

Covid19 - Temporary amendment to our booking conditions*

As at 19th July 2020

For new Bookings Made from Thursday 18th June 2020 to 31st December 2020*

The travel industry has received a lot of bad publicity regarding refunds for breaks that were booked during the lockdown period but could not be provided.

We are proud to say that since lock down was implemented on 22nd March 2020 we have refunded, moved free of charge or issued vouchers to the full value of the accommodation already paid to all affected clients.

As we move forward we understand you may still have concerns about the security of any money paid to us. Therefore, we are temporarily amending our booking terms and conditions for all bookings made before 31st December 2020 in order to increase our flexibility. These temporary changes are as follows:-

• Our non refundable deposit will reduce from 15% or £100 (whichever is the greater) to 7.5% or £50 (whichever is the greater)
• The dates by which full balances will need to be paid will reduce from 55 days prior to arrival to 21 days prior to arrival
•  Our cancellation scale will change from
• 4-8 weeks prior to arrival: 50% of the total holiday cost will be retained
  
• 2-4 weeks prior to arrival: 75% of the total holiday cost will be retained
  
• less than 2 weeks prior to arrival: 100% of the total holiday cost will be retained
  
• To
• 21+ days prior to arrival full refund of holiday cost (less any booking protect premiums)
• 15-21 days prior to arrival 50% refund of the total holiday cost (less any booking protect premiums)
• 14 days or less prior to arrival: 100% of the total holiday cost will be retained.
  
•  We have added a Covid 19 Guarantee as follows:-

If you or any of your party contract Covid19 and are unable to travel to your cottage because you have been instructed to self isolate at home following a positive Covid19 test, should your travel insurer or booking protect refuse a claim made for this event Largo Cottage owners will provide a refund of all monies paid for the accommodation (This excludes any premium paid for booking protect). You must have purchased a suitable travel insurance product on which you have made a claim which has been rejected. Documentary evidence will be required.

 

• We have added a lockdown guarantee as follows:-

In the unfortunate event of a future government enforced nationwide lockdown or regional lockdown that affects your home postcode or any of the Largo Cottages properties and which covers the period of your booked stay our owners will refund all monies paid for your accommodation (excluding any booking protect premiums).

 

• We have added a shielding guarantee as follows:-

If anyone in your party is classed as vulnerable and has received a government shielding letter asking you to stay home, if the period of shielding stipulated by the appropriate Government covering your postcode includes the period you were due to stay with Largo Cottages our owners will refund all monies paid for your accommodation (excluding any booking protect premium). Documentary evidence will be required.

 

*These changes to our terms and conditions only apply to bookings made directly with Largo Cottages, they do not apply to bookings made through any third party agent e.g. cottages.com, Tripadvisor etc. For details of their terms and conditions you should check with the agent you made your booking with.

 

 

How to contact us.

You can contact us by phone on 01333 360301 or by e mail