Up Largo Cottages Post Lockdown, Important Information.
Largo Cottages is delighted to have now re-opened in line with Scottish Government guidance. Largo Cottages recognises
that as we emerge from lockdown our guests, employees and contractors will have
concerns about staying and working in our properties in a world where Covid 19 still
exists. We have therefore implemented a number of changes to our procedures and
terms and conditions to ensure we continue to provide accommodation to the
highest and safest possible standard and give you confidence to book with us. After implementing these new procedures we have now been accredited as Good to Go by Visit Scotland.
Some changes we are making at Largo Cottages to
reduce our coronavirus risk.
The Scottish Government has issued guidance to self catering
operators regarding changes they need to make to their operations in order to
re open safely. We have signed up to follow this guidance and will be adhering
to it strictly, we have even enhanced the requirements in a few places. This
guidance has changed a few things at Largo Cottages so even if you have visited us
before we advise you read this to familiarise yourself and your party with
of the key changes we have instigated is a major overhaul of our
changeover procedures, this has involved introducing a deep clean and
disinfecting regime between each guest. We will be spending more
time wiping down all hard surfaces and touch points with virucidal
disinfectants and fogging or misting soft furnishings etc with the same disinfectant between each guest.
enhanced changeover procedures will obviously take us longer and we have
therefore amended our arrival and departure times to facilitate this. We
are now asking that you arrive after 17.00 and depart by 09.30.
order to reduce contact we will sadly no longer be able to personally come and meet you when you arrive. Check in will now be self check in
and keys will be obtained from a key safe at your cottage. Please make sure
you have the code to the key safe which will be sent to you with your pre
order to meet the enhanced disinfecting protocols for beds we will now only
make up enough beds and provide enough towels for the number of people in
your party as noted on our booking system. Our default position will be to
make up the bed in the master bedroom with
the single beds made up to match the appropriate number. If this is not what you
require or you have any queries please get in touch.
to assist with our new changeover procedures we have removed a number of
items from the cottages including all books, leaflets, DVD's, games,
decorative items including decorative soft furnishings and some less used
have also removed our local information and house instruction manuals.
These can now be found in your guest account online. We strongly advise
that you register your guest account before you arrive in order to be able
to access items such as instructions for the central heating, kitchen
appliances and hoists as well as the WIFI code and a reminder of your key
code. To login into or register your account please visit the guest login area and follow the
instructions. We will send instructions as to how to do this in your pre arrival e mail approximately 10 days prior to your arrival. You will need the email address you gave us when you booked
and your booking reference number.
Temporary amendment to our booking conditions*
As at 24th September 2020
For new Bookings Made from Thursday 18th June 2020
to 31st December 2020*
The travel industry has received a lot of bad publicity regarding
refunds for breaks that were booked during the lockdown period but could not be
We are proud to say that since lock down was implemented on 22nd
March 2020 we have refunded, moved free of charge or issued vouchers to the full
value of the accommodation already paid to all affected clients.
As we move forward we understand you may still have concerns about
the security of any money paid to us. Therefore, we are temporarily amending our
booking terms and conditions for all bookings made before 31st December 2020 in
order to increase our flexibility. These temporary changes are as follows:-
non refundable deposit will reduce from 15% or £100 (whichever is the
greater) to 7.5% or £50 (whichever is the greater)
dates by which full balances will need to be paid will reduce from 55 days
prior to arrival to 21 days prior to arrival
cancellation scale will change from
weeks prior to arrival: 50% of the total holiday cost will be retained
weeks prior to arrival: 75% of the total holiday cost will be retained
than 2 weeks prior to arrival: 100% of the total holiday cost will be retained
days prior to arrival full refund of holiday cost (less any booking
days prior to arrival 50% refund of the total holiday cost (less any
booking protect premiums)
days or less prior to arrival: 100% of the total holiday cost will be retained.
have added a Covid 19 Guarantee as follows:-
If you or any of your party contract Covid19 and are unable to
travel to your cottage because you have been instructed to self isolate at home
following a positive Covid19 test, should your travel insurer or booking
protect refuse a claim made for this event Largo Cottage owners will provide a refund of
all monies paid for the accommodation (This excludes any premium paid for
booking protect). You must have purchased a suitable travel insurance product
on which you have made a claim which has been rejected. Documentary evidence
will be required.
have added a lockdown guarantee as follows:-
In the unfortunate event of a future
government enforced nationwide lockdown or regional lockdown that affects your
home postcode or any of the Largo Cottages properties and which covers the period of your booked stay our owners
will refund all monies paid for your accommodation (excluding any booking
have added a shielding guarantee as follows:-
If anyone in your party is classed as
vulnerable and has received a government shielding letter asking you to stay
home, if the period of shielding stipulated by the appropriate Government
covering your postcode includes the period you were due to stay with Largo Cottages our owners
will refund all monies paid for your accommodation (excluding any booking
protect premium). Documentary evidence will be required.
- Bookings from multiple households for a single property.
On 22nd September 2020 further restrictions were announced in Scotland by the First Minister regarding visits to private houses. We have received notification from the ASSC that these new rules DO
cover holiday let accommodation meaning only groups of up to 6 from one household can stay in a holiday let. For further information on these rules and to check exemptions for extended households etc please visit this website
. If you are unsure as to whether or not you meet the rules please do not book until you have discussed with us. These rules will be reviewed every 3 weeks, however we do not expect them to be relaxed at the first review.
*These changes to our terms and conditions
only apply to bookings made directly with Largo Cottages, they do not apply to
bookings made through any third party agent e.g. cottages.com, Tripadvisor etc. For details of their terms and
conditions you should check with the agent you made your booking with.
How to contact us.
You can contact us by phone on 01333 360301 or by e mail